Refund policy

<h2>Refund Policy — BDUSUK</h2>
<p>We want you to shop with complete confidence. If something isn't right with your order, here's how we make it right.</p>
<h3>Skincare Products</h3>
<ul>
<li><strong>7-day easy return:</strong> Unopened and unused products can be returned within 7 days of delivery for a full refund or exchange.</li>
<li><strong>Damaged or wrong items:</strong> If your product arrives damaged, defective, or different from what you ordered, contact us within 48 hours with a photo. We will replace it or refund you in full — no return shipping needed from you.</li>
<li><strong>Opened/used products</strong> cannot be returned for hygiene reasons, unless the product is defective.</li>
</ul>
<h3>Digital Products</h3>
<p>Digital products (subscriptions, software, courses) are <strong>non-refundable once delivered</strong>, because access cannot be returned. If your access code or download link doesn't work, we will fix it or replace it promptly.</p>
<h3>How refunds are paid</h3>
<p>Approved refunds are sent within <strong>7 working days</strong> via bKash, Nagad, or bank transfer. Cash-on-delivery orders are refunded through mobile banking.</p>
<h3>How to request a return</h3>
<p>Email us at <strong>bdusuk00@gmail.com</strong> with your order number and a photo of the item. Our team will confirm your return within 24 hours.</p>